Question 1

Is there really no contract?

Accepted Answer

No contract, no commitment. Pay month to month and cancel any time from your account settings. You won't be locked in.

Question 2

What happens after the free month?

Accepted Answer

After your first 30 days your card is charged your plan's monthly rate — $8.99 on ForkLine QR, $10 on ForkLine Lite, or $49.99 on the full plan. We send a reminder email 3 days before the trial ends so there are no surprises.

Question 3

Do you charge per order?

Accepted Answer

Never. You pay one flat monthly rate and ForkLine takes no cut of any order — 10 orders or 1,000. The only per-transaction cost is Stripe's standard processing fee, which goes to Stripe, not ForkLine.

Question 4

What is ForkLine QR?

Accepted Answer

An $8.99/month plan that is just your menu: a page at your own URL with your sections, photos and prices, and a QR code that opens it — for the table, the window and your Google listing. Nobody orders through it, so there is no checkout, no payments and no Stripe account to set up. Your hours and sold-out toggles show live, and when you are ready to take orders, moving up to Lite is one switch — the menu comes with you.

Question 5

What is ForkLine Lite?

Accepted Answer

A $10/month plan for stores selling under $2,000 a month through ForkLine — a bakery, a caterer, anyone whose whole operation is an online ordering page. You get the ordering page, menu management, payments, delivery and rewards. It leaves out the in-person half: no register, no card reader or cash drawer, no kitchen display and no dine-in tables.

Question 6

What if I go over $2,000 a month on Lite?

Accepted Answer

We tell you, and you decide. Nothing switches off, no order is blocked, and your card is never charged more until you move to the full plan yourself. You can switch between plans at any time.

Question 7

What are the card processing fees?

Accepted Answer

Payments run on Stripe at its standard published rates: 2.9% + 30¢ per online card payment and 2.7% + 5¢ per in-person payment on the reader (per successful US domestic transaction). ForkLine adds no markup on top.

Question 8

What does delivery through Nash cost?

Accepted Answer

Nash delivery fees are quoted to the guest at checkout based on distance and courier availability. ForkLine does not mark up the Nash fee.

Question 9

Will there be an AI phone agent?

Accepted Answer

Yes — it's currently in development. The AI phone agent will be an optional add-on that answers calls, captures orders with modifiers, and sends clean tickets to your kitchen queue. We'll announce it when it launches.

Question 10

What if I need help getting set up?

Accepted Answer

Onboarding support is included. Reach out after you sign up and we will help you configure your menu, connect your ordering page, and go live.

Three plans. No commissions. No surprises.